with the digital Banking license, lenders now required to be graceful like financial technology startup companies. the pace of the digital Banking services competition in Turkey encourages lenders to focus on experience in the shift of their customers to increase their investment.
It is reported that they have achieved an important transformation with daily transaction volume of 6 million, deputy Altan Tashkiran general manager in the shipment of Retail and digital banking at Halkbank, says To which the lender quickly adapted digital Banking services.
“Numbers show that steps We have taken in He paid the shift off. now 87% of Every transaction you take place Done out via mobile And online banking, 97% of which are transferred out via digital services,” Tashkaran said.
In other words, we adapt to it digital transformation with our millions of Muscle processing. transaction size of Branches are still up. Even if the number decreases, many customers prefer it resolve Loan applications and large volume transactions in bank tree branch. We focus on Solution problems Wherever we contact the customer with digital Solutions.”
Digital loans for small and medium businesses
Emphasis on multiple dimensions competition in digital Banking, Taşkıran confirmed that they are cooperating with financial technology initiatives and so banks should use Trust and resources properly.
Fintechs is entering the microzone market. Financial technology in the world Comes to the banks as a business a partner. we have met Small and medium-sized companies need for digital loans. We helped them run their businesses better.”
“K bankWe continued to increase our efficiency by responding to needs of our clients with Good timing. We believe in lean structure of startups will also Contribute to growth of The market, Tashkaran said.
expertise
Taşkirran stated that they have made Big investments in the customer experience in the mobile application, as explained on the development to treat.
“We are shooting new mobile Request soon. That must be the solution people can use. We have taken into account the feedback of our clients build Implementation with simpler and more powerful experience,” He said.
He emphasized that the comments helped the lender to know Halkbank customers and non-customers like Or I don’t like it.
Then we moved on new design focused on user experience By highlighting the details they liked. away from mobile screens, us also You must manage branch density. we can also Density control in “Our branches immediately,” Tashkaran said.
University cafeterias
It states that they serve people of All ages and professions, Taşkıran also put on Examples of related solutions they provide.
We produce solutions for all types of Need of students in universities. They can even see how The cafeteria is crowded with our app. we also Take on different responsibilities with The food is waiting support for the students “.
said the bank Offers special Not just solutions for young people But also for elderly and children.
We must respond to needs of our users of all ages. We have 1000 branches. instead of him of reduce the number of Branches, we are developing models we will use more Effective way. Thus, customers can use Branches eyeliner for they financial tasks”Taşkıran added.
